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Frequently asked questions

N E W P A T I E N T S

How do I schedule my first appointment?


You're able to schedule your first appointment after you have first submitted a New Patient Inquiry form. You will then be contacted by our offices and required to submit all New Patient Paperwork. Once completed, you will be able to make your first appointment!




How often will I need appointments?


After your initial appointment, you will be scheduled for a second appointment in 2 weeks (if you want genetic testing) in order to go over your genetic test results. Depending on your specific medication regimen you may follow up in 6 weeks, or up to 3 months. Patients on any form of controlled substances are seen a minimum of every 3 months of if a change in medication is made.




What services are offered?


Assessment and Management of Psychiatric medications, Psychiatric genetic testing, Lab testing as appropriate, Referral to specialists as warranted. Conditions treated but not limited to major depression, anxiety, panic disorder, PTSD, insomnia, ADD, ADHD, bipolar mood disorder, schizophrenia, obsessive compulsive disorder, and more.





I N S U R A N C E

What insurance do you accept?


We proudly service most major insurances including Medicare, United Healthcare, Aetna, Cigna, Allied, Ambetter, GEHA, Humana, Tricare, UMR, AARP, Allsavers, BIND, Catasys OnTrack, Coventry, Fringe, Health Alliance, Healthlink, Health Partners, HealthSmart, Medica, Meritain, MH Net, MHBP, Mutual of Omaha, PHP, KS Medicaid, and more.




What if I have Kansas City BlueCross BlueShield?


At this time, we are no longer accepting insurance from Kansas City BlueCross BlueShield. If KC BCBS is your insurance provider you will be required to pay the self-pay rate for appointments. You can call our office or message through the Spruce app to get more details.





B I L L I N G

Why didn't my insurance cover my appointment?


If we accept your insurance, we will bill them. We have access to basic information about deductibles and copays and those are collected the day of every appointment. If insurance does not cover your appointment, please contact them. It could be you have not met your deductible yet for the year, you may not have mental health benefits with your individual policy, your insurance has terminated, your insurance company has your demographic information incorrect, or you have an insurance in which Jennifer is not a provider. To be sure, it is always best to reach out to your individual insurance company before being seen.





G E N E T I C T E S T

How much does the genetic test cost?


Genetic testing is billed through the lab and Jennifer has no interaction in this regard. Please refer to the www.genomind.com for details. In general, a patient with any form of insurance will pay $399. Certain insurances may actually cover the test, this may depend on which insurance you have and if you have met your annual deductible. You can call Genomind at 877-895-8658 for more information.




What does the genetic test show?


Genetic testing through Genomind shows 2 types of genes: Pharmacodynamic Gene variations — How an individual genes affect a body’s biological response to psychiatric drugs. Pharmacokinetic Gene variations — How an individual’s genes affect the metabolism of psychiatric drugs. These pathways are not unique to psychiatry and this information can also be used to determine how many drugs outside of psychiatry may be metabolized by an individual patient.




How do I get the genetic test?


Jennifer utilizes medical grade genetics only—These tests can only be ordered by medical providers. If a patient chooses genetic testing, it is ordered at the first appointment and the results are discussed at the second appointment.




Will I be able to have a genetic test through Telehealth?


Yes, the testing kit will be sent to your house after the first appointment. Normally, these tests are sent overnight. You will need to complete some quick paperwork for Genomind before the test is sent. Once the test is requested, Genomind will send an email normally the same day.




Do I have to get genetic testing?


Not at all. Most patients want genetic testing but it is not required to be seen in Jennifer’s practice.





G E N E R A L

How do I get refills to medication I am currently taking?


Refills are provided at every appointment and sufficient until the next appointment. If your pharmacy states this is not the case, have them contact our office with the request. Do not contact us as that will only delay this process.




Can I refer a friend or family member?


Absolutely, simply have them call our office.




How can I change my current medication or add a new medication?


Medications are only adjusted during office visits. If you feel you need a change in your medication, please contact the office to schedule an appointment.




What is the late cancelation or no show office policy?


Due to the demand for appointments, we ask for 24 hours notice (M-F) or a $75 fee is assessed. As our office is not open on the weekends, notification on Sat or Sun for a Monday appointment would not count. This policy is strictly enforced in order to allow patients that need urgent care, to be able to receive it. Giving us 24 hours notice enables us to fill these slots and improve patient care for all our patients.




How do I make a follow up appointment?


Your follow up appointment will most likely be scheduled at the end of your prior appointment. In the event this doesn't happen, you can contact the office by calling or messaging through the Spruce app.




Are there any in person appointments right now?


Due to the COVID-19 pandemic, all appointments are conducted via Telehealth. Patients download the free Spruce Communications app and are able to have appointments on their phone, tablet, or computer.





T E L E H E A L T H

Are telehealth appointments available?


Yes! After the New Patient Inquiry has been submitted, our office will contact patients and invite them to download the Spruce Communications app. Through this app, patients will be able to securly message and communicate with the office and it will also host their telehealth appointments. Patients will then receive a call through the app, at the time of their appointment.