Question 1

How do I get refills to medication I am currently taking?

Accepted Answer

Refills are provided at every appointment and sufficient until the next appointment. If your pharmacy states this is not the case, have them contact our office with the request. Do not contact us as that will only delay this process.

Question 2

Can I refer a friend or family member?

Accepted Answer

Absolutely, simply have them call our office.

Question 3

How can I change my current medication or add a new medication?

Accepted Answer

Medications are only adjusted during office visits. If you feel you need a change in your medication, please contact the office to schedule an appointment.

Question 4

What is the late cancelation or no show office policy?

Accepted Answer

Due to the demand for appointments, we ask for 24 hours notice (M-F) or a $75 fee is assessed. As our office is not open on the weekends, notification on Sat or Sun for a Monday appointment would not count. This policy is strictly enforced in order to allow patients that need urgent care, to be able to receive it. Giving us 24 hours notice enables us to fill these slots and improve patient care for all our patients.

Question 5

How do I make a follow up appointment?

Accepted Answer

Your follow up appointment will most likely be scheduled at the end of your prior appointment. In the event this doesn't happen, you can contact the office by calling or messaging through the Spruce app.

Question 6

Are there any in person appointments right now?

Accepted Answer

Due to the COVID-19 pandemic, all appointments are conducted via Telehealth. Patients download the free Spruce Communications app and are able to have appointments on their phone, tablet, or computer.

Jennifer Reed NP

Frequently asked questions